General email.
Questions, technical support, account or billing issues. Goes straight to the team inbox.
Compose email →SUPPORT · MON–SAT · 19:00–23:00 (UTC+2 · MADRID)
I’m here.
Talk to me.
Questions about your account, setup, or billing? Pick a channel below. I’m with you.
Chat with our bot.
Our website assistant helps with anything about the service — trained on our technical docs, it covers setup, features, billing and troubleshooting — instantly.
Find the chat bubble on the site, bottom-right ↘
Write to me on Telegram.
Direct line for quick questions and real-time help. It reaches me directly, not a ticket queue.
@Benjamin_SignalForge
Open in Telegram →
Response times.
BY PLAN
Starter plan
< 24 hours
Trader plan
< 4 hours · priority
Pro plan
< 4 hours · priority
Hours
Mon–Sat · 19:00–23:00 (UTC+2 · Madrid)
Get a faster reply.
INCLUDE THIS IN YOUR MESSAGE
- Your account ID
- The affected symbol (e.g. XAUUSD)
- A screenshot of the error
Tip: the more context you give up front, the fewer round-trips it takes to fix your issue.